FAQs: Season Passes
Questions
- Where's my pass?
- I have a Season Pass, do I need to make a reservation?
- I have a Once-A-Week Season Pass, when does the new week begin?
- Can someone else use my Season Pass?
- When can I pickup my season Pass?
- What benefits come with my Gold Primary Pass?
- When does a new week start for Once-A-Week Passes?
- We have a Once-A-Week Pass. If we miss a week can we do 2 days next week?
- Do I have to make a reservation to come?
- When is my Season Pass valid?
- What is the pass refund option?
- How do I upload a photo?
- Where do I sign a waiver?
- We bought a Season Pass with Rental Equipment, what does that include?
- When do Once-A-Week Passes become Everyday Passes?
- What is direct to slopes?
- When do I qualify for a Senior Pass?
- How can I get a Home School pass?
Answers
At Guest Services waiting to be picked up! If you don't have your waiver and photo on file you'll be required todo both of those when you arrive.
No, passholders do not need reservations.
On Sunday morning.
No. As stated in the Terms and Conditions accepted during the Purchase Process Season Passes are only assigned to the person whose photo and name appear on the pass. If you would like to transfer it for the entire season please reach out to the Guest Services Team and we'll see what options we have of you depending on your circumstances and how much season is left.
Season Passes become available on site at Snow Trails starting Ski Swap Weekend and are available anytime Guest Services is open. See our event calendars for additional details. Most guests do pick them up on their first arrival in season.
Such details are in the product description or can be found on the Gold Primary Benefits page which also explains how to redeem them.
Sunday is the beginning of a new week for Once-A-Week Passes. You could come on a Saturday and then again the next day (Sunday) for two times in one weekend, however you would not be able to return again until the following Sunday.
Nope, if you don't use it you lose it! You may come once per week starting anew each Sunday.
No. Passholders have the benefit of showing up when they want w/o making a reservation within limitation of their pass.
Your Season Pass is valid from opening day of the season through the last day of the season. No blackouts.
The Refund Option is for those who may want their money back (no credit) for unused or partially used Season Passes. Subject to the refund calculation, Snow Trails will refund based on the following conditions:
The Refund Option must be Added-On to your initial Season Pass purchase.
One Refund Option product is required for each unique Season Pass purchased for that pass to qualify for the Pass Refund Option.
The Refund Option commences with the purchase of a Season Pass and selection of the Pass Refund Option.
Notification of non use should be given to Snow Trails ASAP for maximum credit.
The Pass Refund Option price is non-refundable under any circumstances and excludes Add-On Options. Once-A-Week Passes will be credited based on the number of times a scannable pass has been used multiplied by the All Day Peak Day lift ticket rate. Refund requests will not be accepted after March 31st of each season. All refunds are final and subject to Snow Trails discretion and approval.
Your e-receipt includes information concerning uploading photos or you can visit: www.snowtrails.com/pass-photo
You can ONLY sign a waiver for yourself and your dependents. All other adults including your spouse will be sent an email from data you enter in the buy process to sign their own waiver needs. You can always find the status of your WAIVERS by visiting your MY ACCOUNT page on the eCommere. Here you can sign waivers, print waivers or send them to other for signing if you were not permit to sign at the time of purchase.
The Equipment Rental option includes skis (or snowboard) and boots. ski also includes ski poles if needed. Helmets can be rented separately and all other gear to keep you prepared for the elements is on you!
All Once-A-Week Season Passes become Everyday Season Passes starting the Sunday after Presidents' Day. This means you can come every day until the end of the season!
Most of our Season Pass types including Seniors, Standards, Home School and School Clubs that come by bus require you to obtain a Daily Lift Ticket each time you visit Snow Trails. Gold Passes permit the Passholder to directly proceed to Lift each visit without obtaining a Daily Lift Ticket. The Gold Pass must be worn in a way that it's easily visible to our Lift Attendants.
Our Senior Gold and Senior Weekday Passes are for those 70 years and older. You must be 70 at the time of purchase. But don't worry about waiting as Senior Passes NEVER sell out!
Discounts up to 50% exist on our Home School Passes for those who belong to a Home School Club. If you do not currently belong to a Club please reach out and we'll pass off your information to an existing Club who can then recruit you!
